Terms and Conditions

Name: The Dacsy Shack
Address: Jarrow, Ne32
Telephone: 07988737250

Terms and Conditions
(Boarding and Day care)

We reserve the right to change any of the following without notice.

The client agrees to provide full and honest information to The Dacsy Shack about their pets during the booking procedures. Behaviour which may negatively impact on The Dacsy Shack and resident dogs, those boarding, the premises or neighbours, will not be accepted. These include, but are not limited to, excessive barking or anti-social behaviour, aggression towards any humans or animals, toileting in the home, separation anxiety, howling, barking, destructive behaviour, straying and phobias.
The emergency contact will be asked to take over care for the dog(s) in the event of an emergency, be it an evacuation at my home in the event of a fire or such like or if your dog displayed behaviour which meant they can no longer be cared for. These behaviours can be, but not limited to, aggression, separation anxiety, anti-social behaviour, toileting or destructive behaviour in my home. Refunds will not be given under these circumstances. Please seek permission for your emergency contact to be nominated. The client agrees that if their pet attacks another animal or person, including any representative of The Dacsy Shack, and this results in injury to that animal or person, they will be responsible for any expense incurred as a result. This includes payment of veterinary fees incurred as a result of injuries to another animal caused by their dog. The dog will be removed with immediate effect and placed with the emergency contact and no refund will be due.
Clients agree to an introductory meeting to allow The Dacsy Shack to meet the dog(s) and discuss aspects of care and to introduce them to resident dogs. This meeting will usually take place in an outside space by arrangement and is provided free of charge. An overnight trial (up to 24 hours) will be required, at a cost to the client. This will only be required prior to the dogs first stay and will not be required for subsequent stays.
I agree I will be handing over my dog(s) to The Dacsy Shack in good health. Any current illnesses or ailments will be disclosed and any medication for such ailments will be supplied and detailed on the Medication Permission form, overleaf. If any illness appears or has not been disclosed upon drop off and appears to be or is diagnosed as contagious, the emergency contact will be asked to collect the dog with immediate effect. No refund will be given in this circumstance. A dog can only be returned to The Dacsy Shack for the remainder of the booking if their vet has deemed any illness as no threat to myself or other dogs. This must be in writing from your vet on their letterhead and signed. If a period of more than one month elapses between a booking confirmation and the commencement of service, the client must ensure that The Dacsy Shack are informed of any changes made to the pet’s health, routine or care. This can be done by the client in writing to The Dacsy Shack.
All dates and times are looked upon as appointments and must be followed. Please remember to arrive at the agreed time. If you are running more than 15 minutes late, The Dacsy Shack take no responsibility for being unavailable to receive your dog or for you to collect your dog. If you are unavoidably delayed by more than fifteen minutes, you must contact The Dacsy Shack before the arranged time to arrange another suitable time for drop off or collection. Please only call or text to arrange, if you use any other form of messaging this may not be received if I am not in a WiFi enabled area.
Once the introductory meeting is successful a booking fee must be paid which will amount to 30% of the total cost of the service. If the check-in date is less than 7 days away from initial enquiry or from the day of the introduction then full payment is required. All remaining fees must be paid 7 days in advance of the check-in date. No booking is confirmed until the booking fee/full fees are paid. Client understands they may forfeit their booking space if the booking fee/full fees are not paid within 24 hours of the introduction or for returning customers, if the booking fee/full fees are not received within 24 hours of the booking enquiry.
If the service is cancelled by the client up to 7 days before commencement of the check-in date, the booking fee will be held on account for future services or where no future bookings are required the booking fee will be non-refundable. When the service is cancelled within 7 days of commencement of the check-in date or you fail to show up for the booking, the full amount is payable. Cancellations must be made in writing by email, text or via my Facebook page.
The client agrees that their dog(s) will come into contact with other dogs, both in and outside of The Dacsy Shack premises. On such occasions, dogs from separate households will not be left together unsupervised, or at night. By signing these terms and conditions you are agreeing to your dog(s) sharing supervised socialisation times with dogs from other households. You are also consenting to your own dogs sharing unsupervised time during the day and at night with each other. If this is something you are opposed to, please state in the client details form.
Owners are hereby consenting that if their dog(s) are under one year of age that, where possible they will be given the opportunity to have supervised interaction with people, children and dogs (big and small) to ensure their socialisation and emotional growth. They should be given time to explore the environment and be kept entertained with activities. All training will be force free and positively rewarding. Dogs under a year old will only board with other young dogs that can cope with puppy play. Encouraged rest time will be given, even if that means separating the dogs. Your puppy will be walked for an appropriate time for their age and development. At any sign of illness I will segregate the puppy and contact you and the vet.
The client agrees that if insufficient food or other supplies are provided to cover their pet’s stay, the cost of purchasing additional items will be payable on collection of their dog(s). The client will inform their veterinarian that The Dacsy Shack will be caring for their pets while they are away (or at work) and, if possible, arrange for card details to be held at their vet, so that emergency payments can be made. Any veterinary fees that are incurred for your pets and have been paid by The Dacsy Shack, must be reimbursed immediately on your return. Your dog(s) medical history and treatment must be made available in the event of illness or injury. If your dog shows signs of disease or illness s/he will be isolated from the other dogs until I have advice from the vet. Following infectious disease I will undergo a quarantine period before boarding again. I will inform my licencing team of any death in the premises and arrangements for your dog’s body to be stored at the vets until you return. You are responsible for all vets bills. If a dog was to escape, the local warden would be contacted immediately alongside the owners.
If a medical emergency arises for the dog(s), The Dacsy Shack will make every effort to contact the client and their emergency contact. Where time is of the essence, the client authorises The Dacsy Shack to seek medical services at the nearest veterinary practice. The client agrees to reimburse for all services rendered by a veterinarian in accordance with the owners wishes as stated and signed in the veterinary release form.
Unless otherwise agreed, your dog(s) will be exercised on a harness or collar and a soft lead. Where a client is happy that their dog is allowed to run free off the lead, they must be willing to sign an off lead disclaimer, under which the client agrees to accept responsibility for accident, injury or loss, caused by or to their dog.
In the event of serious accident or illness of a member of staff at The Dacsy Shack, the client accepts that alternative emergency cover will be arranged for their dog(s). This will be done with the involvement of the client’s emergency contact(s) wherever possible, and as far as possible would be within the boarding provision of The Dacsy Shack.
All dogs must be fully up to date with their yearly vaccinations or titre tested with certificate of proof (kennel cough is not compulsory in home boarding), they must also be wormed and treated for fleas/ticks before being placed with The Dacsy Shack, and this is the clients responsibility. All vaccinations or course of vaccinations should be completed at least 2 weeks prior to any boarding. The Dacsy Shack reserves the right to decline to accept any animal that arrives for boarding looking visibly unwell, no refund will be given if declined. We cannot board dogs who have been in kennels or large day care facilities within the month preceding the board. This is because of the risk of infection to other dogs within our home.
Depending on the circumstances, The Dacsy Shack may refuse to board unneutered bitches if they are in season at the time of boarding. Intact males will also be refused if they pester resident or other dogs. Any consistent marking will also not be allowed.
Any pet transported in a vehicle will be securely transported in a suitable size pet crate or secured by harness and safety seat belt made for that pet. No animal will be left unattended in a vehicle, unless attending a brief pick up or drop off for other customers and due care will be taken to ensure the pet is safe and comfortable with water if needed. In the event of an accident/breakdown alternative transport will be arranged and the client informed as soon as possible.
In the event that a dog is taken ill whilst travelling, a secure stopping place will be found and an assessment of the dog's condition made. Should any immediate first aid be required, this will be administered, and the dog will be transported to either the clients nominated veterinary practice, or the veterinary practice nominated by The Dacsy Shack, whichever is the closest at the time.
Any dog who is not collected within two days of the agreed collection date, and where there has been no contact from the client or their emergency contact will be assumed abandoned and any necessary provisionsmade.
The Dacsy Shack will carry out all agreed services in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client waives and relinquishes any and all claims against The Dacsy Shack except those arising from gross negligence or misconduct on the part of The Dacsy Shack.
The client authorises the signed contract to be valid approval for future services, therefore allowing The Dacsy Shack to accept future bookings without additional signed contracts or authorisation. By signing below I am promising to read these terms and conditions in their entirety.
Damages, I understand that if my dog was to damage any equipment, furniture or structure, I am responsible for the charges. The Dacsy Shack will try to provide photographic and video evidence of any damages. I understand this does not include any dog toys or any stimulation toys given to my dog. I agree to pay in full either before or upon collection of my dog(s). Destruction can include the likes of, but not limited to, shredding of bedding, sofa covers, chewing furniture, digging up or eating flooring, etc.
I understand and agree that this destruction agreement is only in place if my dog(s) is at fault, and not if the situation arises due to The Dacsy Shack’s negligence. Situations such as leaving the room or house for sleep, shopping, walking other dogs etc., does not fall into any form of negligence.

The Dacsy Shack

Terms and Conditions

Terms and Conditions(Boarding and Day care)

We reserve the right to change any of the following without notice.

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Terms and Conditions
(Boarding and Day care)